Knowledge Base Specialist
Knowledge Base Specialist reviews repeated questions, identifies content gaps, and drafts help articles or FAQ updates for human approval.
Turns repeated customer questions into reusable support content.
Setup fee
$899First month
$17910% off$161Then $179/mo
First-time purchases receive 10% off the first month.
Preview
QualityWorks walks through this agent during onboarding and maps the setup to your workflow.
Support teams keep answering the same questions because help content is incomplete or outdated.
Finds repeated questions and drafts help articles from support patterns.
The agent reviews support themes, drafts a new article, links related answers, and sends it to the owner for approval.
Package fit
Answer common questions, improve help content, and route sensitive customer issues.
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